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Customer Issues (on Production)

For any Live issues please Submit a Live Services Management (LSM) ticket, selecting Banking Service as the affected Product.

Please provide as much information as possible, and appropriately set the “Urgency”. This will be logged and triaged by our Live Services colleagues, with the Banking Service team then supporting any investigation.

Useful information to provide in the ticket:

  • The affected OrgId and/or BankAccountId.
  • Otherwise something else that can identify the customer, such as their Admin Email.
  • The Bank that they’re connected to.
  • The dates and times of when the issue occurred.
  • Any logs files and/or error screenshots from your Sage Product.

Anything Else

For any other questions or support that aren’t answered here, please Contact us.