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Go live and support

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Go live and support checklist

Your go-live dates

Your go-live dates may include the following:

  • Provider internal testing completion.
  • Sage service testing.
  • Product integration testing (end to end).
  • Promotion to production environment.
  • Customer communications.

Confirm with your Enablement engineer any updates to your roadmap.

Go-live approval process

Before we approve your provider integration, we will complete:

  • Scheduling and an agreed frequency of transaction pushes.
  • Payments Acceptance Service testing of provider flows.
  • Error handling tests.
  • End-to-end testing with Sage products.
  • Security checks.
  • Production environment preparation.

Promoting to production environments

Once the go-live approval process is complete, we’ll coordinate a strategy for promoting to production.

This may include:

  • Synchronising production releases.
  • Providing new endpoints for production.
  • Scheduling customer communication.

Service and incident management

We have incident management processes for customers experiencing issues with their services. It will be necessary to establish the following:

  • Escalation process for issues such as:
    • onboarding,
    • authentication,
    • data.
  • Provider support service-level agreement.
  • Ticketing systems/portal availability.

Help and technical support

After go-live, you will still be able to contact us for help and technical support.

You should raise a ticket through the agreed support channels for issues such as:

  • Supporting new features.
  • Live incident issues.
  • Customer data issues.
  • Scheduled service downtime/maintenance.
  • Unplanned service downtime.
  • Deprecation of service.

Successful integration

You have now integrated with Payments Acceptance Service.

You can contact us through the agreed channels for any further support or enquiries.