Frequently asked questions

Frequently asked questions for Connected Cloud

What is the Connected Cloud API?

The Connected Cloud API provides a consistent method for connecting 3rd Party Applications to a Sage 50, Sage 200 or other connected-cloud application.

How does it Work?

The key concept of the is based around a simple file sharing approach to support integration solutions. Each file contains application data conforming to a relevant solution schema (See Solutions section).

Is it real-time based?

Connected Cloud provides a near-time data exchange and data processing model based on the availability of the target Connected Cloud Application instance. The Connected Cloud Application on a scheduled basis will upload files containing the data for any active integration solutions, enabling a 3rd Party Application to consume that data. Additionally, the Connected Cloud Application will download on a scheduled basis any files uploaded from a 3rd Party Application and process locally according to the chosen integration solution.

What frequency is used to update the information available?

The refresh frequency will be the responsibility of the target Connected Cloud Application.

How do I know there is new data available?

Connected Cloud will notify the 3rd Party Application when new data is available.

Should I implement a polling policy to retrieve new data?

This step is not necessary, due to Connected Cloud sending a notification when new data is available. You can also call on-demand the to download the data for a required file.

When do I have to upload new data?

The 3rd Party Application has full responsibility for scheduling the uploading of files to the Connected Cloud based on their local application requirements.

How can I track what’s going on with the data that my application has uploaded to the Sage product?

See Tracking Progress section.

How can I get my API key to start working with the Connected Cloud API?

See Onboarding section.

Should I use the same API key for all my applications?

No, each application MUST be individually registered and MUST use a different API key.

Does an API key last foreever?

No, an API Key refresh policy is enforced, see API Key Rotation section.

Does the Connected Cloud API platform have any restrictions?

Yes, the size of a file (10MB as default).

Is Connected Cloud API PCI compliance?

No, not at all. Connected Cloud API will never manage nor store any card payment data or cardholder details.

What can I do if I have some doubts?

If you have doubts or issues getting started, please get in touch with our Connected Cloud developer support team.